The logistics industry is, in many ways, like a fine watch - if you deconstruct it into its discrete constituent parts, and choose a piece at random, you will find something remarkable; in its efficiency, its economy, or the simple beauty of a craft honed over decades. That said, each piece belongs as part of [...]

The customer is king, as the old adage goes. This has never been more true than it is today: consumers have more choice of product and vendor than ever before, with businesses competing fiercely to keep prices low and convenience high to attract and retain customers. On top of this, we have the inexorable rise [...]