Yasmin Elias has over 15 years’ experience in the courier and freight industry. She joined the team as a customer service adviser in 2002, and she has spent nine years leading a team from a management position bringing a wealth of experience and customer service skills in supporting One World Express. Yasmin was recently appointed as a delegate for Mail and Parcel exhibitions’. She travels the world promoting and developing new and existing relationships with CEO’S and managers of Postal and Ecommerce logistic companies. This role has seen Yasmin implement the customer Experience Model, giving the team a real insight into customer views and helping the business to further match and exceed expectations where possible.
Yasmin is responsible for ensuring that One World Express customers receive a truly exceptional service. Her approach and philosophy places our customer requirements first.
She strives to enhance the level of customer and candidate satisfaction at all times.
“Says Yasmin.”It takes a lot of time to win a customer, but no time at all to lose one. It’s always nice to be able to resolve an issue and promise customers the same level of service you would expect to receive yourself and to deliver on that promise.”
Originally from Malawi – Southeast Africa. When she is not working, you will find her traveling, socialising with family friends.
